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Shipping Policy

Nipol Shipping Policy

1. Scope of Shipping

Our products are shipped from Japan to Europe, including Poland and other EU countries. All orders are handled through trusted logistics partners such as Japan Post, FedEx, DHL, or other international courier services.

2. Processing and Delivery Time

  • Order processing time: Typically 2–5 business days from payment confirmation.

  • Estimated delivery time to Europe/Poland: 7–14 business days, depending on the chosen shipping method and current logistics conditions.

  • Delivery times may be longer during holidays, peak seasons, or due to customs delays.

3. Shipping Costs

Shipping costs are displayed in the shopping cart before checkout and may vary depending on:

  • Weight and size of the shipment

  • Destination country

  • Selected shipping method (standard / express)

Free shipping may be available for selected products – details are indicated on the product page.

4. Customs Duties and Taxes

Orders shipped from Japan to Europe may be subject to customs duties, import taxes (e.g., VAT), and handling fees charged by the logistics provider or customs authorities.

The final amount of these charges depends on the order value, type of goods, and applicable customs regulations.

The buyer is responsible for paying any customs duties and taxes that may arise upon delivery.

Nipol is not responsible for delays caused by customs clearance. For accurate information about potential import charges, we recommend contacting your local customs office.

5. Shipment Tracking

After your order is shipped, you will receive a tracking number to monitor the delivery status on the carrier’s website.

6. Damages During Transport

If you receive a damaged shipment:

  • Please create a damage report in the presence of the courier and take photos.

  • Report the issue to: info@nipol.biz within 48 hours of receiving the package.

Each case will be handled individually.

7. Shipping Inquiries

For any questions regarding delivery, tracking, or customs charges, please contact us:

📧 Email: info@nipol.biz

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